Order Processing & Cancellation
At FVUVV, we believe a beautiful home is built with care and attention to detail. Every order for our sofas, wooden furniture, kitchen appliances, candles, and home decor is carefully prepared and inspected to ensure it meets our high standards for quality and craftsmanship. To accommodate the careful handling and quality assurance required for our diverse range of home goods, order processing typically takes 3-5 business days. During peak seasons, such as holidays, processing may extend to 5-7 business days. If you need to cancel your order, you must contact us via email at service@fvuvv.com within 24 hours of placing your order. After this period, your order enters our fulfillment pipeline and cannot be canceled, as we begin the process of curating and preparing your items for their journey to your home.
Returns & Exchanges
We are confident that our products will help you create a warm and stylish living space. However, we understand that sometimes an item may not be the perfect fit for your home. Therefore, we offer a generous return window. You may return most unworn, unused items in their original condition and packaging within 21 days of the delivery date. This extended period allows you ample time to ensure our furniture, decor, or appliances harmonize with your existing home environment. Exchanges for a different size, color, or product are subject to stock availability and must also be initiated within this 21-day window. Please note that for hygiene and safety reasons, certain items such as opened candles, personalized goods, or final sale items marked "Non-Returnable" cannot be returned or exchanged.
Return Conditions
To maintain the quality and integrity of our products for future customers, all returns must meet specific conditions. Items must be in their original, saleable condition: unused, unassembled (if applicable), and with all original tags, labels, and protective packaging intact. This includes all manuals, accessories, and parts for kitchen appliances, and all original wrapping and boxes for furniture and decor. Items must show no signs of wear, damage, alteration, or installation. For furniture and large items, all parts must be present and unscratched. We conduct a thorough inspection upon receipt of any return. Products that do not meet these conditions may be refused, sent back to you at your expense, or subject to a restocking fee to cover refurbishment costs.
Refund Processing
Once your return is received and passes our quality inspection, we will process your refund. Please allow up to 10 business days for this process, as we meticulously check each returned item to ensure it can be restocked. The refund will be issued to the original payment method used for the purchase. Please note that original shipping and handling charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item). After we process the refund, it may take an additional 3-5 business days for the funds to appear in your account, depending on your bank or payment provider.
Shipping Responsibilities
Customers are responsible for the cost and risk of return shipping. We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for return packages that are lost or damaged in transit. For your protection, retain your shipping receipt until your refund is confirmed. In the case of an exchange due to our error, we will provide a prepaid return shipping label and cover the cost of reshipping the correct item. For large furniture returns, special arrangements and potential pickup fees may apply, which will be communicated during the return authorization process.
Damaged or Defective Items
We take great pride in the quality of our home goods. If you receive an item that is damaged, defective, or not as described, please contact us immediately. You must report such issues within 7 days of delivery by emailing service@fvuvv.com with your order number and clear photographs or videos of the problem. Upon verification, we will promptly arrange a resolution, which may include a free return, a replacement (subject to availability), or a full refund including original shipping costs. This policy underscores our commitment to providing you with products that enhance the comfort and style of your home.
Special Circumstances
Custom-made, assembled, or personalized items (such as specific fabric choices on sofas or engraved decor) are considered final sale and cannot be returned unless they arrive damaged or defective. For purchases made during major promotional or holiday seasons (e.g., Black Friday, Christmas), the standard return window and processing times may be extended due to high order volume; please refer to specific promotional terms or contact us for details. We reserve the right to limit or refuse returns or exchanges from customers with a pattern of excessive returns, which we define as returning an unusually high proportion of purchased items.
Contact Information
For any questions regarding this policy, to request a return authorization, or to report an issue, please contact our dedicated customer care team. We are here to help you create your ideal home. The best way to reach us is via email at service@fvuvv.com. Please include your order number for faster service. You can also find more information and support through our website at www.fvuvv.com.
